At Primezon.co.uk, we strive to ensure that you are completely satisfied with your purchase. If for any reason you’re not happy with a product, we offer a hassle-free return and refund policy to make sure your shopping experience remains smooth and enjoyable.

1. Returns Eligibility

To be eligible for a return, your item must meet the following conditions:

• Timeframe: You must initiate a return within 14 days of receiving the product.
• Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of Purchase: A receipt or proof of purchase must be provided to process a return.

Please note that certain items may not be eligible for return, including:

• Perishable goods (such as food or flowers).
• Personal care products (such as skincare or beauty items) if opened.
• Customized or personalized items.

2. How to Initiate a Return

If you wish to return an item, follow these steps:

1. Contact Us: Send an email to info@primezon.co.uk with your order number, details of the item you’d like to return, and the reason for the return.
2. Return Authorization: Once we approve your return request, we will provide you with instructions on how to send the item back.
3. Return Shipping Costs: You will be responsible for paying the shipping costs for returning the item unless the item is defective, damaged, or incorrect. Shipping costs are non-refundable.
4. Shipping Back the Item: Ensure the item is securely packed and shipped using a trackable shipping method. We are not responsible for items lost during return shipping.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited back to your original payment method within 7-14 business days.

Please note:

• Original Shipping Fees: Shipping fees from your original purchase are non-refundable.
• Restocking Fee (if applicable): In some cases, a restocking fee may apply for certain returned items.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product for the same item, please contact us at info@primezon.co.uk, and we will provide instructions on how to proceed with the exchange.

5. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Then contact your credit card company, as it may take some time before the refund is officially posted.
• Next, contact your bank. Processing time can vary depending on the bank or payment method used.

If you’ve done all of this and you still have not received your refund, please contact us at info@primezon.co.uk.

6. Non-Returnable Items

The following items are non-returnable:

• Gift cards.
• Sale items (only regular priced items may be refunded, unfortunately sale items cannot be refunded).

7. Contact Information

If you have any questions or concerns regarding returns or refunds, please feel free to reach out to us:

📧 Email: info@primezon.co.uk

    Primezon.co.uk
    MBQ Mart LTD

We appreciate your business and want to ensure your satisfaction with every purchase. Thank you for shopping with Primezon.co.uk!